Online Terms And Conditions

The following agreement outlines the terms and conditions for goods and services sold by Gallus & Rea Design Furniture from our online store. By placing an order for goods and/or services you agree to these terms and conditions.

Before shopping online at Gallus & Rea, we ask that you take the time to read these terms and conditions of sale carefully. This will help to ensure your online purchase and subsequent delivery runs as smoothly as possible. It is your responsibility to review at point of online checkout to ensure that all details are correct. This must include model, size, colour, price, quantity and any other special requirements along with your personal details such as phone number, email address and delivery address. 

Our products come with guarantees that cannot be excluded under the consumer laws in Australia. You are entitled to reject, have the item replaced or refunded for a major fault should the goods fail to meet the purpose intended. If there is a minor failure with the product, you are entitled, at the election of Gallus & Rea, to have the product repaired within a reasonable time, have the goods replaced or be refunded the purchase price of the goods.

We will dispatch your order once all items are in stock. We use various third party courier networks to offer the most competitive rate available and suitable courier for the type of goods. Expected delivery times vary depending on location. 

In Stock – We carry a limited range of our products in store and in our local warehouse. If all your items are in stock at time of purchase, we usually dispatch within 5 days from of all items being in stock.

Our distribution centre is kept well stocked with our favourites and yours. Products in stock in our distribution centre generally take about 3-4 weeks before they are dispatched to you. Most of these items are larger in size and sometimes need to come via our local warehouse before we can send to you. 

Back Order and Order In – If we have insufficient stock to complete your order, the products will be placed on backorder. The backorder leadtime will be advised once your order is placed. Leadtimes are approximate and are based on the best information we have at the time of your order.  Delays may occur with manufacturing and shipping which are outside our control.  Should this occur, we will ensure you are updated as soon as possible.

Made to Order – We specialise in choice allowing you to personalise your furniture for you. Made to Order products will generally take several months to arrive in our warehouse, depending on the supplier. At busy times such as Christmas, these leadtimes can extend further.  At the time of order we will quote an approximate ETA.  

In-store Only – The options for some of our products are extensive and require special service that only our experienced consultants can provide in store.  

Many of our products are hand made and may vary in size, weight and colour and minor variations of up to 3% from the sample products in store on product specifications. Gallus & Rea cannot guarantee that upholstered products will match the sample swatch due to dye lot variation.

Timber products are sold with the understanding that each piece is unique with a variation of colour, knots and grain and gum veins. Natural timber and natural stone is beautiful, unique and varied and are sold with the understanding that each piece will have a unique look and variation in colour. Consistency is only achieved in man made products. 

The colour of an item may display differently on your computer monitor, phone or other device from the true natural colour of the fabric/leather/timber or other material.  In some cases, it is possible to request a sample swatch prior to ordering; even then, there may be minor variations in colour. While all efforts are made to provide you with accurate colour descriptions there may be a variety of reasons why there are colour inconsistencies.  This may include, but is not limited to dye lot variations, timber grain and density for example.

Cancelling your order – Please choose carefully. We don’t normally give refunds for change or mind or wrong decisions. If you would like to enquire regarding cancellation of your order under these Terms & Conditions of Sale, please contact us immediately on 02 6021 5361 or email We cannot guarantee cancellation if the order has already been fulfilled or if it falls outside our cancellation terms with our suppliers. In any event, if we do agree to cancel your order, we reserve the right to charge an administration fee of 30% of the purchase total.

Damaged on arrival - We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance an item has arrived damaged, is faulty or broken, please contact us and once verified we will help arrange a replacement or repair for you.  As part of our process of verification we will require photos of the packaging and of the item.

Incorrect item delivered - While we take care to ensure you get the items you ordered, sometimes we get it wrong. If you have found that an item delivered doesn’t match what you have ordered, please contact us and once confirmed we will arrange it to be swapped over.

Refunds - Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or store credit (online or instore) if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

It is important to inspect all goods prior to signing acceptance of the product in good order and condition at the point of delivery.  Any damages must be reported to the delivery driver and recorded on the delivery sheet.  Gallus & Rea is not responsible for any damage that is identified after acceptance of delivery.  Any reports of damage or faults upon delivery must be made within 24 hours of arrival, in writing and accompanied by photos of the product itself in entirety and specifically the fault; consignment labels and the entirety of the internal and external packaging.  Please send to

Courier Deliveries: Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. It is important to note these will most likely be delivered to your door by a single delivery person. Unpacking, rubbish removal and assembly is NOT included in this service. All parcels are dispatched requiring a customer signature upon receipt. You may elect to mark your parcel for ‘Authority to Leave’ with the courier, however it is important to note any goods under these consignments will no longer be considered the responsibility of Gallus & Rea or the consigned courier should they be lost, stolen or damaged upon arrival.

Standard and Premium Deliveries: Delivery of larger size items is provided by a third party specialist furniture carrier. We cannot give you an exact delivery time on the delivery day; however, the delivery team will call you 30 minutes in advance (or up to one hour if required) on the day of your delivery. If you wish to change the delivery day, please ensure that you notify us at least 24 hours prior to the scheduled delivery day. If no-one is at home on the arranged delivery day, a second delivery fee will apply.

If you are purchasing larger size items of furniture, please ensure that you know whether the items will permit the safe delivery into your home.   Gallus & Rea is not responsible for any furniture items that do not fit into your home (this includes access to your home such as lifts, stairways, corridors, doorways and driveways), and we will not refund or exchange if this occurs. Our delivery team will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods or your premise will be damaged, or the delivery team injured, due to poor accessibility. Our delivery team will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an indemnity (if offered) and waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery. For safety reasons the delivery team are unable to remove their shoes in your home.

Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the store and recorded on the collection paperwork signed upon receipt. If you elect to collect from our store or warehouse, we will need to dispatch the products there before you can collect. Please note that collection of goods must be booked in advance with our store in advance. Collection is available at specific times which will be advised when you call to book collection.

If you are ordering an item that’s on Backorder, Pre-Order, Order-In or Made to Order, please refer to the quoted approximate lead time for that product as a guide to when we will have the item(s) in stock.  

Once all products you have ordered are in our store or warehouse we will notify you via email or phone. Collection of goods is by appointment only and a minimum of 24 hours must be given.  Collection is available only during certain hours which will be advised when we contact you to let you know your goods are ready.

It is important to bring a suitable vehicle for transportation, packaging to protect your goods and two (2) people who are capable of lifting heavy bulky items. Our staff are happy to provide trolleys to assist with your collection however for safety reasons we are unable to assist in lifting and loading.  

Gallus & Rea cannot be held responsible for damage that may occur during collection or transit. If you organise a third party to collect the goods, remember they are accepting responsibility for your goods.

We aim to ensure that the pricing of the goods and services shown on the website is correct at all times. However, the web pages may not always accurately reflect the correct details at the moment at which you place your order. Gallus & Rea reserves the right to change prices and correct errors without prior notice at any time prior to dispatch of your order.  In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.

All prices include GST (at the current rate in Australia) where applicable, however exclude delivery costs which will be added to the total amount during checkout.

Promotional Offers - Most of our promotional offers and deals are shown on individual product listings and will automatically carry through to checkout. If you have a discount code, you will need to enter it during check out in order for the discount to apply.

If you have a valid discount code, simply enter it in the section provided during check out to apply it to your order. If you have any issues, please contact our team on 02 6021 5361. Some discount codes cannot be combined with other promotions so please check the conditions of the discount for any restrictions.

All promotions and discounts refer to savings against the Regular Retail Price (RRP).

Offers are limited, Gallus & Rea Design Furniture reserves the right to change or cancel offers at any time.

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and Gallus & Rea will not be liable for any delay or non-delivery.

With each purchase you make it is vital that you read the manufacturer’s warranty card and care instructions and follow them carefully. Your warranty period commences from the date of receipt of your goods.  Your warranty is provided in good faith that you will use and maintain your product as the manufacturer intended. Your warranty will be considered void (subject to Australian Consumer Law) if

a) the issue is the result of normal wear and tear

b) the product is used in any environment other than domestic residential

c) the product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product

d) damage is caused by improper cleaning, the product is tampered with in any way or the product in used in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, not maintained properly or used after partial failure.

e) the product is not used for the purpose intended eg sitting on the arms of sofas or chairs, or standing or swinging on dining chairs

f) the product is damaged by corrosive materials such as acids or solvents, dyes, inks, paints or human or animal bodily fluids

g) damage occurred during the handling and transportation of the product

h) the product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.

i) repairs to a product are made or attempted by a service provider other than approved by Gallus & Rea.

j) the product’s serial number, as applied by the manufacturer, has been altered or removed from the product

The warranty against defect is limited to the original purchaser as specified in the original tax invoice and is not transferable.

To make a warranty claim or a claim under consumer guarantee please contact our team at It is generally the responsibility of the customer to return any product that is deemed faulty to the store if the product is still within the warranty period. Where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply, you may be required to pay labour, assessment and/or freight fees.   

Gallus & Rea encourages customers to consider safe use and installation of all furniture to suit your individual circumstances. It is important to consider the placement of any furniture or homeware items, particularly in relation to your personal circumstance as well as those of others living in or visiting your home, such as children or the elderly. Toppling furniture is a safety risk. Some products have wall anchor or fixings provided within the packaging; in these cases they MUST be fixed to the wall for safe use. For more information and government recommendations, please see

All rights, including copyright, in the content of the website pages are owned, licensed to or controlled for these purposes by Gallus & Rea Design Furniture. In accessing these web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Gallus & Rea Design Furniture website pages for any other purpose whatsoever without the prior written permission of Gallus & Rea Design Furniture.

We collect and use your personal data in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By using the Gallus & Rea online website you consent to such collection and processing and you warrant that all data provided by you is accurate. We collect limited personal information such as full name, address, phone and email address, and use this information to complete your transaction; deal with your queries or customer service issues promptly, keep you up to date with products, services, events or promotions we think would be of particular interest to you (you can always opt out); for research, planning and development purposes. 

Gallus & Rea shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. We will contact you as soon as reasonably possible in such an event is made aware to us. We quote an approximate lead time for the receipt of your order into the store or warehouse. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time.

We are not able to accept international orders at this time.

This online store – (“website”, “site”) is owned by and the content is published by Rusaker Greens Pty Ltd ABN 23 636 852 557 (trading as Gallus & Rea Design Furniture) of Albury NSW 2640 (“us”, “our”, “we”, “Gallus & Rea”, “Gallus & Rea Design Furniture”).

You must not access, browse, use or purchase from (“website”) unless you agree to be bound by the terms and conditions set out below. 

Gallus & Rea Design Furniture is a locally owned independent retailer.  

Goods and services described in this website are available from Gallus & Rea online unless otherwise specified as available in store only.

We reserve the right to amend these Terms & Conditions at any time without notice and your access to this website may be restricted or terminated at any time without notice. In the event that your access to this website is restricted or terminated, these Terms & Conditions still apply.