Online Returns Policy

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or store credit (online or instore) if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance an item has arrived damaged, is faulty or broken, please contact us immediately and once verified we will help arrange a replacement or repair for you. As part of our process of verification we will require photos of the packaging and of the item.

While we take care to ensure you get the items you ordered, sometimes we get it wrong. If you have found that an item delivered doesn’t match what you have ordered, please contact us and once confirmed we will arrange it to be swapped over.

Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or store credit (online or instore) if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

Many of our products are hand made and may vary in size, weight and colour and minor variations of up to 3% from the sample products in store on product specifications. Gallus & Rea cannot guarantee that upholstered products will match the sample swatch due to dye lot variation.

Timber products are sold with the understanding that each piece is unique with a variation of colour, knots and grain and gum veins. Natural timber and natural stone is beautiful, unique and varied and are sold with the understanding that each piece will have a unique look and variation in colour. Consistency is only achieved in man made products. 

The colour of an item may display differently on your computer monitor, phone or other device from the true natural colour of the fabric/leather/timber or other material.  In some cases, it is possible to request a sample swatch prior to ordering; even then, there may be minor variations in colour. While all efforts are made to provide you with accurate colour descriptions there may be a variety of reasons why there are colour inconsistencies. This may include, but is not limited to dye lot variations, timber grain and density for example.

See our full Terms & Conditions of purchase.