Terms and Conditions
Webstore Terms & Conditions
The following agreement outlines the terms and conditions for goods and services sold by Gallus & Rea Design Furniture from our online store. By placing an order for goods and/or services you agree to these terms and conditions.
1. About this Webstore
This Gallus & Rea Design Furniture website (“website”, “site”) is owned by and the content is published by Rusaker Greens Pty Ltd ABN 23 636 852 557 (trading as Gallus & Rea Design Furniture) of 659 Young Street, Albury NSW 2640, Australia (“us”, “our”, “we”, “Gallus & Rea”, “Gallus & Rea Design Furniture”).
You must not access, browse, use or purchase from [insert online store website] (“website”) unless you agree to be bound by the terms and conditions set out below.
2. Online Orders
Before shopping online at Gallus & Rea Design Furniture, we ask that you take the time to read these terms and conditions of sale carefully. This will help to ensure your online purchase and subsequent delivery runs as smoothly as possible. It is your responsibility to review at point of online checkout to ensure that all details are correct. This must include model, size, colour, price, quantity and any other special requirements. We reserve the right to charge an administration fee of 30% of the purchase total for a cancelled order after a payment is taken.
Cancelling your order – Please choose carefully. We don’t normally give refunds for change or mind or wrong decisions. If you would like to enquire regarding cancellation of your order under these Terms & Conditions of Sale, please contact us immediately on 02 6021 5361 or email firstname.lastname@example.org. We cannot guarantee cancellation if the order has already been fulfilled or if it falls outside our cancellation terms with our suppliers. In any event, if we do agree to cancel your order, we reserve the right to charge an administration fee of 30% of the purchase total.
Damaged on arrival - We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance an item has arrived damaged, is faulty or broken, please contact us and once verified we will help arrange a replacement or repair for you. As part of our process of verification we will require photos of the packaging and of the item.
Incorrect item delivered - While we take care to ensure you get the items you ordered, sometimes we get it wrong. If you have found that an item delivered doesn’t match what you have ordered, please contact us and once confirmed we will arrange it to be swapped over.
Returning your order - Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or store credit (online or instore) if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Refunds - Please choose carefully. We don’t normally give refunds for change of mind or wrong decisions. We will authorise a refund or store credit (online or instore) if we are unable to replace goods that are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
3. Goods and Services, including product availability
We do not accept international orders at this time.
We will dispatch your order once all items are in stock. We use various third party courier networks to offer the most competitive rate available and suitable courier for the type of goods. Expected delivery times vary depending on location.
In Stock – We carry a limited range of our products at our warehouse. If all your items are in stock at time of purchase, we usually dispatch within 2-3 days from when we receive your order.
Back Order and Order In – If we have insufficient stock to complete your order, the products will be placed on backorder. The backorder timeframe will be indicated online and that these are approximate and any shipping delays could occur outside our control, however we will ensure customers are updated accordingly.
Our key suppliers keep their warehouses well stocked with our favourites and yours. Products in stock with our supplier generally take about 3-4 weeks before they are dispatched to you. Most of these items are larger in size and need to come via our local warehouse before we can send to you.
Made to Order – We specialise in choice allowing you to personalise your furniture for you. Made to Order products will generally take approx. 8 to 16 weeks to arrive in our warehouse, depending on the supplier. At busy times such as Christmas, these leadtimes can extend further. At the time of order we will quote an approximate ETA.
In-store Only – The options for some of our products are extensive and require special service that only our experienced consultants can provide in store.
Colours - of items displayed on your computer monitor, phone or other device may vary from the true natural colour of the fabric/leather/timber or other material. In some cases, it is possible to request a sample swatch prior to ordering; even then, there may be minor variations in colour. While all efforts are made to provide you with accurate colour descriptions there may be a variety of reasons why there are colour inconsistencies. This may include, but is not limited to dye lot variations, timber grain and density for example.
Timber products are sold with the understanding that each piece is unique with a variation of colour, knots and gum veins. Natural timber is beautiful, unique and varied. Consistency is only achieved in man made products.
Dimensions/Specification - Our furniture collections and accessories may be subject to a variance of up to 3% of that of the dimensions indicated.
4. Click and Collect
Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the store and recorded on the collection paperwork signed upon receipt. If you elect to collect from our store or warehouse, we will need to dispatch the products there before you can collect. Please note that collection of goods must be booked in advance with our store in advance. Collection is available at specific times which will be advised when you call to book collection.
If you are ordering an item that’s on Backorder, Pre-Order, Order-In or Made to Order, please refer to the quoted approximate lead time for that product as a guide to when we will have the item(s) in stock. This information is on each product page. Once all products you have ordered are in our store or warehouse we will notify you via email or phone.
When collecting your items, it is imperative that you bring an appropriate vehicle, assistance to help load and packaging to protect your goods. We cannot be held responsible for damage that may occur during collection or transit. If you organise a third party to collect your items remember they are accepting responsibility on your behalf.
When your purchase is ready for delivery, we will contact you. As our warehouse space is limited goods can only be kept for a maximum of 7 days. If you are unable to accept delivery within 7 days, storage fees may apply. Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the delivery/courier driver and recorded on our delivery sheet. Gallus & Rea is not responsible for any damages that may occur resulting from you not checking goods on delivery.
Courier Deliveries: Most courier services do not provide an option to book a specific delivery day or time and surcharges may apply if rescheduling is required. It is important to note these will most likely be delivered to your door by a single delivery person. Unpacking, rubbish removal and assembly is NOT included in this service. All parcels are dispatched requiring a customer signature upon receipt. You may elect to mark your parcel for ‘Authority to Leave’ with the courier, however it is important to note any goods under these consignments will no longer be considered the responsibility of Gallus & Rea or the consigned courier should they be lost, stolen or damaged upon arrival.
Standard and Premium Deliveries: Delivery of larger size items in Albury/Wodonga and surrounding areas is provided by a third party and includes a two-person team. We cannot give you an exact delivery time on the delivery day; however, the delivery team will call you 30 minutes in advance (or up to one hour if required) on the day of your delivery. If you wish to change the delivery day, please ensure that you notify us at least 24 hours prior to the scheduled delivery day. If no-one is at home on the arranged delivery day, a second delivery fee will apply.
If you are purchasing larger size items of furniture, please ensure that you know whether the items will permit the safe delivery into your home. Gallus & Rea is not responsible for any furniture items that do not fit into your home (this includes access to your home such as lifts, stairways, corridors, doorways and driveways), and we will not refund or exchange if this occurs. Our delivery team will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods or your premise will be damaged, or the delivery team injured, due to poor accessibility. Our delivery team will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an indemnity (if offered) and waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery.
6. Consumer Guarantees
Our products come with guarantees that cannot be excluded under the consumer laws in Australia. You are entitled to reject, have the item replaced or refunded for a major fault should the goods fail to meet the purpose intended. If there is a minor failure with the product, you are entitled, at the election of Gallus & Rea, to have the product repaired within a reasonable time, have the goods replaced or be refunded the purchase price of the goods.
Gallus & Rea encourages customers to consider safe use and installation of all furniture to suit your individual circumstances. It is important to consider the placement of any furniture or homewares items, particularly in relation to your personal circumstance as well as those of others living in or visiting your home, such as children or the elderly. Toppling furniture is a safety risk. Some products have wall anchor or fixings provided within the packaging; in these cases they MUST be fixed to the wall for safe use. For more information and government recommendations, please see this Product Safety Guide
We aim to ensure that the pricing of the goods and services shown on the website is correct at all times. However, the web pages may not always accurately reflect the correct details at the moment at which you place your order. Gallus & Rea reserves the right to change prices and correct errors without prior notice at any time prior to dispatch of your order. In certain circumstances, we may need to reject your order. This may happen where the requested Product is not available or if there is an error in the price or the product description posted on the Site.
All prices include GST (at the current rate in Australia) where applicable, however exclude delivery costs which will be added to the total amount during checkout.
Promotional Offers - Most of our promotional offers and deals are shown on individual product listings and will automatically carry through to checkout. If you have a discount code, you will need to enter it during check out in order for the discount to apply.
If you have a valid discount code, simply enter it in the section provided during check out to apply it to your order. If you have any issues, please contact our team on 02 6021 5361. Some discount codes cannot be combined with other promotions so please check the conditions of the discount for any restrictions.
All promotions and discounts refer to savings against the Regular Retail Price (RRP).
Offers are limited, Gallus & Rea Design Furniture reserves the right to change or cancel offers at any time.
All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and Gallus & Rea will not be liable for any delay or non-delivery.
Please refer to the supplier’s warranty which is supplied with your goods. Your warranty period commences from the date of receipt of your goods. Please ensure all appropriate product care is completed to be covered by any warranties. Gallus & Rea will not be liable for freight or shipping expenses in relation to warranty claims. Goods are to be returned or exchanged at store only if/when approved by Gallus & Rea. The warranty shall be considered void if;
- Commercial, contract, rental trade, institutional or other non-residential use.
- Damage resulting from exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration.
- Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.
- Damage resulting from improper use, or abuse or acts of god.
- Damage incurred during handling and transportation of the product
- Floor samples or sales made on an “as-is” basis will have limited warranty, and the Store to advise as age and condition will be taken in consideration.
- Furniture previously repaired by any person not endorsed by Gallus & Rea.
- If the original purchaser transfers this warranty to other parties.
- Damage due to improper cleaning abuse and negligence.
- If the furniture is not used correctly for the purpose intended, eg sitting on sofa arms or standing/swinging on dining chairs.
- unless a product is categorised or specified as a bathroom item, products should not be considered warrantable if used in wet areas (bathrooms etc).
- Please refer to our Customer Delivery, Pick Up and Warranty Agreement as it details final payment, access to your home, final delivery instructions, pick up information and storage fees.
All rights, including copyright, in the content of the website pages are owned, licensed to or controlled for these purposes by Gallus & Rea Design Furniture. In accessing these web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these Gallus & Rea Design Furniture website pages for any other purpose whatsoever without the prior written permission of Gallus & Rea Design Furniture.
We collect and use your personal data in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). By using the Gallus & Rea online website you consent to such collection and processing and you warrant that all data provided by you is accurate. We collect limited personal information such as full name, address, phone and email address, and use this information to complete your transaction; deal with your queries or customer service issues promptly, keep you up to date with products, services, events or promotions we think would be of particular interest to you (you can always opt out); for research, planning and development purposes.
13. Force Majeure (events outside of our control)
Gallus & Rea shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. We will contact you as soon as reasonably possible in such an event is made aware to us. We quote an approximate lead time for the receipt of your order into the store or warehouse. Unfortunately, circumstances may change beyond our control which may lead to a delay in your order being delivered on time.
14. Who are we?
Gallus & Rea Design Furniture is a locally owned independent retailer.
Goods and services described in this website are available from Gallus & Rea unless otherwise specified as available in store only.
We reserve the right to amend these Terms & Conditions at any time without notice and your access to this website may be restricted or terminated at any time without notice. In the event that your access to this website is restricted or terminated, these Terms & Conditions still apply.